Delivery conditions
Home deliveryThe delivery of natural predators presents many logistical challenges. We are taking necessary measures to ensure that you receive quality products in a timely manner and require your collaboration in this regard. Please take a moment to carefully read the following information.
Terms
Thermo-protective packaging
All our shipments are transported in packaging adapted to the product, destination, and current environmental conditions.
Shipping timeframe
Packages are typically recieved on Wednesdays or Thursdays.
Possible delay
Shipments are intentionally delayed when environmental or logistical conditions may expose the predators beyond their tolerance level.
Possible suspension
Deliveries may be suspended without notice during periods of extreme cold, heatwaves, holidays, or high carrier traffic.
Customer responsibility
Address validation
Ensure that you provide the correct address in the requested format. Auto-fill is not recommended.
In-person reception
Ensure to choose a delivery address where someone can receive the package in person, between 9 a.m. and 6 p.m.
Package tracking
Packages are delivered with no signature required and some delivery drivers can drop them off without ringing. Track your package using the number provided and remain alert for any email or call notifying you of its delivery.
Waiver of signature
Display the signature waiver or equivalent handwritten note at the place of delivery even if no signature is required. Without this waiver, some delivery drivers can leave with your package without ringing the bell.